Shipping policy
Shipping Policy
At Sentimo, we carefully prepare every order to ensure your products arrive safely and as expected.
Order Processing
Orders are typically processed within 2–5 business days before shipment.
Personalized or custom-made products may require additional production time before they are ready to ship.
Business days do not include weekends or holidays.
Shipping Times
Estimated delivery times vary depending on the product, destination, fulfillment location, and shipping method selected at checkout.
Typical estimated delivery times after processing are:
- United States: 5–12 business days
- Canada: 7–15 business days
- International orders: 7–20 business days
These are estimates and not guaranteed delivery dates.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed.
Free shipping may be available on selected products, promotions, or qualifying orders.
Personalized Products
Personalized and custom-made products require production before shipment. Production time is separate from shipping time.
Please carefully review all names, text, sizes, colors, and personalization details before completing your order.
Order Tracking
When tracking is available, customers will receive tracking information after the order has been shipped.
Please allow some time for the shipping carrier to update tracking information after the shipment is created.
Multiple Packages
Products in the same order may be produced or fulfilled from different locations. As a result, an order may arrive in more than one package and on different dates.
Additional shipping charges will not be applied after checkout unless specifically agreed with the customer.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
Sentimo is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.
Delays
Delivery delays may occasionally occur due to carrier disruptions, customs processing, weather, holidays, high order volumes, or other circumstances outside our reasonable control.
We will do our best to assist customers when a shipment experiences an unexpected delay.
Lost or Damaged Packages
If your order appears to be lost in transit or arrives damaged, please contact us with your order number and relevant photos or tracking information so we can investigate the issue.
International Orders
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Contact Us
If you have questions about your shipment or need assistance with an order, please contact Sentimo and include your order number so we can assist you.